At Hot Sale Fishing Store, we deliver premium fishing gear worldwide with the precision of a tournament cast. Our shipping and returns policies are designed with the same attention to detail as our high-performance equipment.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Delivery Time | Cost | Best For |
|---|---|---|---|
| Standard Shipping (DHL/FedEx) |
10-15 business days after shipment | $12.95 | Urgent orders, rods & reels, heavy items |
| Free Shipping (EMS) |
15-25 business days after shipment | Free on orders over $50 | Non-urgent orders, small accessories |
Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may have extended delivery times or additional restrictions.
Returns & Exchanges
We stand behind our tournament-grade equipment with a 15-day return policy from the delivery date. Below is our streamlined process designed for anglers who demand efficiency.
Eligibility Criteria
To qualify for return/exchange, items must be:
- In original condition (unused with tags intact)
- Accompanied by proof of purchase
- Packaged securely (especially critical for boat rods and overhead reels)
- Returned within 15 days of delivery
Non-Returnable Items
Due to hygiene and safety concerns, these products cannot be returned:
- Assist Hooks with opened packaging
- Crimps & U-links that have been cut-to-length
- Any custom-configured rod/reel combos
Step-by-Step Return Process
1. Initiate Your Return Request
Email [email protected] within 15 days of delivery with:
- Order number
- Product name (e.g., “Kilwell Rod – Model X”)
- Reason for return
- Photos of any defects (if applicable)
2. Receive Authorization
Our Dallas-based team will respond within 24 hours with:
- Return authorization number (RMA)
- Shipping instructions
- Prepaid label (for defective items only)
3. Ship Your Return
For rods and combos: Use original protective tubing. Package all items as you’d expect for premium fishing gear – we recommend double-boxing fragile items.
4. Refund Processing
Upon warehouse inspection (typically 2-3 business days), refunds will be issued via original payment method:
- Credit Cards (Visa/MasterCard/JCB): 3-5 business days
- PayPal: 1-3 business days
Exchange Process
For size/color exchanges on eligible items (e.g., jig bags or freshwater rods):
- Follow standard return procedure
- Note “EXCHANGE REQUEST” in email subject
- Specify desired replacement item
We’ll ship your replacement immediately upon receiving the original item.
Return Shipping Costs
- Customer responsibility: Non-defective returns (same rates as outbound shipping)
- Store responsibility: Defective/wrong items (prepaid label provided)
International Returns
Customers outside the US may be responsible for customs fees. Contact us before returning high-value items like marlin lures or big game combos.
Damaged in Transit?
If your rod tube or reel case arrives compromised:
- Photograph all packaging and contents immediately
- Contact us at [email protected] with images
Sample Return Request Email
Subject: Return Request – Order #[Your Order Number]
Dear Hot Sale Fishing Store Team,
I would like to request a return for the following item:
Order Number: [Insert]
Product Name: [e.g., “Boat (Spinning) Rod & Reel Combo – Model Y”]
Reason: [Defective/Incorrect Item/Change of Mind] [For defects, attach clear photos showing the issue]
Please advise next steps regarding return shipping.
Best regards,
[Your Full Name]
[Contact Phone Number]
Questions?
Our team is ready to assist:
Email: [email protected]
Response Time: 24 hours (except weekends/holidays)
Tight lines and happy fishing,
The Hot Sale Fishing Store Team
Store Address: 1049 Carolyns Circle, Dallas, US 75234